Your Journey to Recovery Starts Here

Work Related Injuries

Our physiotherapists at Kaylana Wellness Collective are accredited by WorkCover NSW and are trained to navigate the WorkCover system. We’re here to assist you in your recovery and help you return to work efficiently after an injury.

We cater to a diverse range of work-related injuries, including acute injuries, overuse, ergonomic and postural conditions. We collaborate closely with your workplace, rehabilitation coordinators, and other healthcare professionals to facilitate the rehabilitation of your injury and your return to work.

At Kaylana Wellness Collective, we focus on supporting your recovery from work-related injuries. Our accredited physiotherapists, trained in the WorkCover NSW system, are here to address injuries sustained in the workplace. Whether you're dealing with a sprain, strain, or any other work-related injury, we provide tailored care to help you heal and get back to work effectively.

Who We Help:

How Does The WorkCover System Work in NSW?

If you sustain an injury at work, you must inform your employer about the incident. Additionally, you should visit your general practitioner, who will evaluate your condition and issue a WorkCover certificate accordingly.

In order for us to start physiotherapy, we need the following:

  • A copy of the WorkCover certificate

  • Your workers compensation insurance company details. In particular we need your claim number

  • Your insurance company case manager’s name

  • The date your injury occurred ( if known )

  • The phone number of your claim manager

With this information we can then approach the insurance company to seek approval to start your physiotherapy. Once the claim is approved, we then bill directly to the insurance company.

We are located within a gym facility, with disability access and convenient parking options.

Motor Vehicle Injuries

Have you been involved in a car accident? You may be eligible for third party insurance physiotherapy.

How Does The CTP System Work in NSW?

If you have been injured in a motor vehicle accident, a Compulsory Third Party (CTP) insurer may cover the cost of your Physiotherapy services.

What is Third Party Insurance?

It is compulsory for all vehicles in NSW to have CTP insurance. Examples of Third Party Insurers are NRMA, Allianz and Suncorp, and many more. If you are involved in an accident, regardless of who was at fault, CTP insurance covers you for your medical treatment including Physiotherapy.

Can I get Physiotherapy treatment before my insurer approves my claim?

Yes, but first, you must be assessed by a GP and gain approval from your insurer for the sessions. You're entitled to up to two sessions while your claim is under review by the insurer.

For specific information regarding your CTP coverage it is best to contact your insurer.

What happens when my insurer approves my claim?

We can continue treatment for your symptoms and we can directly invoice the insurer. This means you will not have to pay up front for your treatment.

What do I bring to my appointment?

  • A current medical certificate from your GP

  • An approved claim number supplied by the CTP insurer

  • If your insurer has NOT approved your claim, you'll need to cover the cost of physiotherapy services.

FAQ'S

FAQ'S

  • WorkCover physiotherapy is treatment provided to individuals who have sustained a work-related injury. It’s covered by WorkCover insurance in NSW, ensuring that injured workers receive the necessary care to recover and return to work safely.

  • CTP (Compulsory Third Party) physiotherapy is treatment for individuals injured in motor vehicle accidents. It’s covered by CTP insurance, which provides compensation for injuries, including physiotherapy, to help you recover and return to normal activities.

  • To access physiotherapy under WorkCover or CTP, you need a referral from your GP or treating specialist and an approved claim number. Once you have a referral and claim number, you can contact a SIRA registered physiotherapist, like those at Kaylana Wellness Collective, who will assess your injury and begin treatment.

  • For your first appointment, bring your GP referral, any relevant medical reports, and your WorkCover or CTP claim number. This information helps your physiotherapist understand your injury and ensures that your treatment is properly documented and covered.

  • The number of sessions you’ll need depends on your specific condition and goals. After your initial assessment, we’ll provide a recommended treatment plan and discuss this with your GP and case manager.

  • Neck, Shoulder, and Upper Body:

    • Neck Pain

    • Shoulder Pain - Rotator cuff/shoulder tendons

    • Shoulder instabilities/labral pathology/SLAP lesions

    • Whiplash

    • Wry Neck

    • Headaches & Migraines

    • Tennis & Golfers Elbow

    • Upper Back Pain

    Spine and Back:

    • Lower Back Pain

    • Disc bulges and related injuries

    • Sciatica

    • Hypermobility

    • Chronic Pain Management Plan

    • Juvenile and Adult Arthritis

    • Orthopaedic Rehabilitation

    Hip and Pelvis:

    • Hip Pain

    • Hip Osteoarthritis

    • Gluteal Tendinopathy and Hip Bursitis

    • Proximal Hamstring Tendinopathy

    • Groin Pain

    • Women’s Health Physiotherapy

    • Pre & Postnatal Care and Exercise

    Knee and Leg:

    • Knee Pain – Patellofemoral pain, ITB pain and Patella Tendinopathy

    • Knee Osteoarthritis

    • Muscular Strains and Injuries – calf, quadriceps, hamstring

    • Bone Stress Injuries

    • Falls Risk Assessment & Prevention

    • Hip, Knee & Ankle Injuries

    Foot and Ankle:

    • Heel Pain – Achilles Tendinopathy and Plantar Fasciitis

    • Ankle sprains

    • Ankle Instability

    • Morton's Neuroma

    • Shin Splints

    General and Sports-Related:

    • Sports Injuries

    • ACL, meniscal and ligamentous injuries in knees

    • Return-to-Sport Rehabilitation

    • Injury Prevention Programs

    • Running Assessments

    • Sports Performance Enhancement

    • Gym-Based Programs

    • Powerlifting Programs

    Treatment modalities that we use include:

    Together, we will create a personalised treatment plan that’s as unique as you are, designed to fit your specific needs, goals, and lifestyle.

    • Joint Mobilisation Therapy

    • Spinal Mobilisation Therapy

    • Massage Therapy

    • Postural Assessment and Advice

    • Education

    • Targeted Exercise Programs

    • Core Stability Training

    • Ergonomic and Workstation Assessments

    • GEMt Dry Needling

    • Muscle Energy Techniques

    • McKenzie Method for Acute and Chronic Low Back Pain

    • Strength and Rehabilitation Training

    • Pilates for Rehabilitation and Fitness

    • Balance Training and Re-education

    • Gait (Walking/Running) Retraining

    • Sports Taping and Boot Fitting